The CEO wants 30% lower opex. Sales wants RevOps to keep up. Customers want SLAs that never break. In 12 weeks, you'll rebuild ops around AI-native workflows — and the dashboards to prove the redesign worked.
The Reality Check
You're a senior operations leader: COO, VP of Operations, Head of BizOps or RevOps. Every other function expects you to scale their work without adding people.
You've trialed Zapier, n8n, Lindy, Glean. You've drafted the ops automation roadmap twice. You've watched two tickets get re-opened because the bot got it 90% right.
But you can't afford to keep stitching together tools that don't talk to each other. And you can't be the COO whose org becomes the bottleneck the moment ARR doubles.
You need to redesign the rails. Not keep patching them.
The Opportunity
Operations leaders who rebuilt their workflows around AI agents are running 40–60% lower cost-to-serve, faster cycle times and clearer SLAs. The ones still automating one task at a time are watching their unit economics drift in the wrong direction.
Boards now ask COOs about opex per employee and AI-leverage ratios before they ask about gross margin. And a small cohort of ops leaders has gone further, building portfolio careers as fractional COOs and ops advisors — on the back of the AI ops systems they shipped.
This program makes you more valuable inside your current role first. Then it gives you optionality.
The Solution
A 12-week peer advisory program for sitting COOs, VPs of Ops, BizOps and RevOps leaders. One goal per week, five tasks per goal, 12 live sessions, and 5 anchor outputs — plus one live AI ops workflow running on real ops data.
You don't need a developer. Using Claude Code, n8n, Lindy and a curated tool stack, you'll ship working ops workflows: ticket triage agents, vendor renewal scorers, SLA monitors, ops review generators.
You won't leave with just slides. Every cohort member ships five anchor outputs + one live AI workflow — the kind you can demo in a board call or to a CEO 1:1.
Pressure-test your ops playbook in a curated, NDA-protected room of fellow ops leaders. Peer pairs, weekly check-ins, no vendor pitches.
Learn the sequence to make yourself indispensable where you are — and, when you're ready, to secure fractional COO mandates.
The Five Anchor Outputs
Who This Is For
COOs, VPs of Operations, Heads of BizOps, RevOps and CX Ops at Series B+ startups, scale-ups and mid-market enterprises.
Tired of being asked to do more with less, every quarter. Ready to redesign the rails — not keep patching them.
You don't code, and never will. You want a structured environment to put AI agents to work — not another vendor demo.
Not for: Ops coordinators early in career, project managers, or anyone looking for a generic 'intro to automation' course. This is an ops-leadership room.
Your Guide
Veteran COO · Ops Leader · Forward Achieve Partner
Your guide has scaled ops at two venture-backed companies through Series C, cut cost-to-serve by 50%+ using AI workflows, and currently runs a fractional COO practice powered by the same systems the cohort will build. The curriculum draws on the Forward Achieve ops library, the Beast Score diagnostic and a library of unlisted COO interviews.
What to Expect
Frequently Asked
No. The stack is no-code and AI-assisted. Every workflow is shippable without filing an eng ticket.
No. We build on top of what you have — not a rip-and-replace. Your real Zendesk, your real Salesforce, your real n8n.
2–3 hours most weeks, ~5 in the three build weeks. If your calendar can't hold that, we'll say so on the call.
Both. The room is curated so each archetype has peers, and the workflows generalize across BizOps, RevOps and CX Ops.
Most ops courses teach frameworks. This one ships AI workflows on your real ops stack.
Ship Anchor 1 by Week 3 and decide it's not delivering — tell us and we'll refund. [CONFIRM refund terms.]
The Full Syllabus
Three stages. Twelve weeks. Click any stage to expand.
Run the Ops Beast Score. Diagnose your AI Ops Gap. Draft your 12-week target.
Session 1 · 90 min · Cohort orientation.
Map your 20 most-touched processes against Substitute/Augment/Elevate.
Session 2 · 60 min · Task-stack clinic.
Score cost-to-serve, cycle time, SLA, and AI-leverage. Ship a one-page diagnostic.
Session 3 · 90 min · Diagnostic clinic.
Install Claude Code + Notion. Load SOPs, vendor contracts, ops runbooks. Query your own KB.
Session 4 · 60 min · Build session.
Move from AI Operator to AI Translator. Ship one production prompt for ticket triage.
Session 5 · 90 min · Prompt lab.
Top 20 ops processes ranked. Roadmap signed by your CEO.
Session 6 · 60 min · Map clinic.
Dashboard live in session. Cost per ticket, cycle time, automation ratio, vendor spend.
Session 7 · 90 min · Dashboard shipped.
Pre-score 3 candidate automations. Run the Filter Test. Lock your anchor.
Session 8 · 60 min · Automation clinic.
Sharpen consolidation plan + ROI math. Send three renegotiation emails in week.
Session 9 · 90 min · Vendor role-play.
Ops squad shapes that work post-agent. Decide on a 90-day org-design experiment.
Session 10 · 60 min · Org audit.
Ship one workflow live — triage, renewal scoring, or weekly review. Runs end-to-end on real data.
Session 11 · 90 min · Workflow built live.
Present 5 anchors + live workflow. Sign 90-day plan.
Session 12 · 90 min · Demo Day.
Apply
This is the inaugural run of the program. Pricing, access, and the seat at the table all reflect that — and won't repeat in future cohorts.
Seven seats deserve a conversation, not a form — so there's one step:
Internal: Sales playbook — ICPs, Apollo search & 5-touch sequences ↗
If you're a sitting COO, VP Ops or Head of BizOps/RevOps ready to redesign your rails — let's talk.